Privacy Policy
This Privacy Policy describes how StarPodhome collects, uses, stores and shares your personal information when you visit our website, contact us, or make a purchase from our online store.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, device type, operating system and some cookies installed on your device.
As you browse our website, we may also collect information about the pages or products you view, the websites or search terms that referred you to our website, and how you interact with our website. We refer to this automatically collected information as “Device Information”.
We may collect Device Information using the following technologies:
Cookies: Small data files placed on your device or computer. Cookies help us remember your preferences, improve website performance and understand how visitors use our website.
Log files: These track actions occurring on the website and may collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Pixels, tags and web beacons: These are electronic files used to record information about how you browse the website and interact with marketing content.
Order Information
When you make a purchase or attempt to make a purchase through our website, we may collect certain information from you, including:
Your name
Billing address
Shipping address
Email address
Phone number
Order details
Payment confirmation information
Delivery and tracking information
We refer to this information as “Order Information”.
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to:
Process and fulfil your orders
Arrange shipping and delivery
Send order confirmations, invoices and delivery updates
Process payments securely through third-party payment providers
Provide customer support
Handle returns, refunds and warranty requests
Communicate with you about your order
Screen orders for potential risk or fraud
Comply with legal, tax and regulatory obligations
We may also use your information to send you product updates, promotional offers or marketing communications where permitted. You can unsubscribe from marketing emails at any time.
We use Device Information to:
Improve and optimise our website
Understand how customers browse and interact with our website
Measure the performance of marketing and advertising campaigns
Detect and prevent fraud, misuse or security risks
Improve our products, services and customer experience
Payment Information
We do not store your full credit card details.
Payments are processed securely by third-party payment providers. These payment providers may collect and process your payment information in accordance with their own privacy and security policies.
Sharing Your Personal Information
We may share your Personal Information with trusted third parties to help us operate our business and provide our services, including:
SHOPLINE or other website platform providers
Payment processors
Shipping and logistics providers
Customer service platforms
Email and marketing service providers
Analytics providers
Advertising platforms
IT, hosting and security service providers
Professional advisers, where necessary
Legal or regulatory authorities, where required by law
We only share information where it is reasonably necessary for the purposes described in this Privacy Policy.
We do not sell your Personal Information.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.
This may include advertising through platforms such as Google, Facebook, Instagram, Bing or other advertising partners.
You may opt out of targeted advertising by adjusting your advertising preferences directly through the relevant platform settings.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support advertising activities.
You can choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
Do Not Track
Please note that we do not change our website’s data collection and use practices when we receive a “Do Not Track” signal from your browser.
Overseas Disclosure
Some of our service providers may be located outside Australia. This means your Personal Information may be transferred to, stored or processed in countries outside Australia.
Where we disclose Personal Information overseas, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy requirements.
Data Security
We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or online storage is completely secure. While we take appropriate measures to protect your information, we cannot guarantee absolute security.
Data Retention
When you place an order through our website, we will keep your Order Information for our records unless and until you ask us to delete it, or unless we are required to keep it for legal, tax, accounting, fraud prevention or dispute resolution purposes.
Accessing or Correcting Your Personal Information
You may request access to the Personal Information we hold about you.
You may also ask us to correct, update or delete your Personal Information where permitted by law.
To make a request, please contact us at:
We may need to verify your identity before processing your request.
Your Privacy Rights
If you are located in Australia, you may have rights under applicable privacy laws, including the right to request access to or correction of your Personal Information.
If you are located in the European Economic Area, the United Kingdom or another region with specific privacy rights, you may also have additional rights regarding your Personal Information, subject to applicable law.
Minors
Our website is not intended for individuals under the age of 16.
We do not knowingly collect Personal Information from children. If you believe that a child has provided us with Personal Information, please contact us and we will take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, legal obligations or operational requirements.
Any updated version will be posted on this page.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email: