Returns & Refunds Policy

Return Policy

At StarPodhome, we strive to offer high-quality products and a safe, smooth shopping experience. Our return policy applies for 14 days from the date you receive your order.

The right of return applies for 14 days from receipt of the order.

This does not affect the customer’s statutory rights in the event of faults or defects in the product.

Returned products must be in reasonable condition, in the same condition as when you received them, and in the original packaging. The product may be tested in the same way as it would be in a physical store.

Before returning an item, please contact our customer service team at support@starpodhome.shop and read the policy below.

Order Cancellation

If your order has been paid for but has not yet been processed or shipped, you may request to cancel the order.

Please contact customer service as soon as possible.

Once the order has been shipped, it cannot be cancelled directly. However, the customer may still use the right of return by following the return process. If you still wish to return the product, please follow the return process below.

Return Policy

Return requests under the right of return must be submitted within 14 days after receiving the product.

This does not affect the customer’s statutory rights.

Returned products must:

Be tested only in the same way as in a physical store

Be returned in reasonable condition with the original accessories and original packaging

Include all accessories, labels, manuals and any invoice or order information

The following items cannot be returned:

Products that have been damaged beyond normal testing

Products with missing accessories

Products that can no longer be resold due to abnormal use or damage

The refund amount may be reduced if the product has been damaged beyond normal testing.

Return Costs

We cover the return shipping cost in the following cases:

The product has a quality issue

The wrong product was delivered

The customer must send photos or videos as documentation to support@starpodhome.shop. After verification, we will provide return instructions and refund the return shipping cost.

We do not provide prepaid return labels. The customer must send the return using tracked shipping. In the case of a confirmed fault or incorrect item, we will refund reasonable return shipping costs after receiving the receipt and tracking number.

The customer is responsible for return shipping costs in the following cases:

Personal reasons, such as change of mind, incorrect order, or the product not meeting expectations

Incorrect address provided by the customer

Refusal of delivery or uncollected packages

Note:

We recommend using tracked shipping and secure packaging when returning items, as missing tracking information or transport damage may affect the refund process.

If the return package is lost or damaged during return transit, this may affect the refund process.

Refund Process

Once the returned item has been received and passed quality inspection:

The refund will be processed within 5–7 business days

The refund will be returned to the original payment method, such as Visa, PayPal or Klarna

The actual processing time may vary depending on your bank or payment provider.

Delayed or Missing Refunds

If you still have not received your refund:

Check your bank account or account statement

Contact your bank or payment platform, such as PayPal or Klarna

If the issue still persists, please contact us at support@starpodhome.shop

Product Exchange

We only accept exchanges if:

The product has clear quality issues, or

The product was damaged during transport

We recommend that any transport damage is reported as soon as possible after delivery.

The right of return applies within 14 days after receiving the product.

For exchanges due to personal reasons, the customer is responsible for the shipping cost. Products exchanged for personal reasons cannot be exchanged again.

Gifts and Promotional Products

If the order included a gift, the gift must also be returned. Otherwise, the corresponding value will be deducted from the refund.

Gifts cannot be replaced or compensated if they are damaged, lost or out of stock.

If an order is marked as a “gift”, the refund will be issued as a gift card to the gift recipient.

Return Address

Please do not send anything back without contacting us first. To ensure that your return is handled correctly, customers must contact us before sending a return.

Return Address:

951088+Pengxin Technology Co., Ltd.
Albert-Schweitzer-Straße 1
55459 Grolsheim
Germany
Phone: +0151-66342177

Before Returning:

Please email support@starpodhome.shop, state the reason for the return, and wait for return approval and further instructions.

The customer is responsible for the return shipping cost if the return is not due to a product quality issue.

We do not accept packages sent by cash on delivery.

Return shipping is normally not refunded for returns due to personal reasons.

We recommend using tracked shipping and, where possible, shipping insurance. We cannot guarantee receipt of returns without a tracking number.

Right of Return

In accordance with applicable consumer legislation, the customer has the right to withdraw from the purchase within 14 days after receiving the item.

To use the right of return, the customer must contact us at support@starpodhome.shop within the return period.

The product must be returned in reasonable condition with the original packaging and accessories.

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Returns & Refunds Policy